Frequently Asked Questions
Transparency and clarity are paramount in ensuring our clients fully comprehend our products, terms, and services. To facilitate informed purchasing decisions, we've compiled a comprehensive list of frequently asked questions below. Please take a moment to review them, and feel free to contact us with any further inquiries you may have. Your satisfaction and understanding are our top priorities.
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What are your opening hours?
Our live chat feature is available Monday – Friday 8:00am – 8:00pm (GMT). For out-of-hours requests, please email partnerships@demanddirect.co.uk.
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What products do you sell?
At Demand Direct, we offer a wide range of products tailored to various industries and professions. As we maintain strong relationships with numerous wholesalers and distributors, we can source products spanning diverse categories. Please use the inquiry form below to specify the products you require, and we'll promptly confirm their availability and provide pricing details.
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What is your Minimum Order Quantity (MOQ)?
As a dedicated product-sourcing company, we operate without strict minimum order requirements. Our aim is to assist customers who lack established networks or direct relationships with wholesalers, distributors, or brands. Whether you're looking to make a substantial bulk purchase or simply test a product, we're here to bridge that gap.
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At Demand Direct, we understand the diverse needs of our clients. Therefore, there's no MOQ constraint. However, please note that next-day delivery is exclusively available for orders totaling £100 or more.
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Do you sell to the General Public/End Customer?
We specialise in catering to the needs of B2B clients, with a particular emphasis on smaller limited companies.
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We have adopted a unique approach to product sourcing: rather than showcasing products on our website, we rely on customer inquiries. If there's sufficient demand for a specific product within our network, we procure it in larger quantities. This allows us to distribute the products among our network of clients, passing down the savings to your store. By operating in this manner, we streamline the purchasing process for brands and distributors, while still providing significant benefits to our clients.
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What payment methods are accepted?
We exclusively accept payments via BACS through invoicing.
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Are you VAT registered?
Indeed, we are VAT registered. Our VAT number is GB457152684.
